The National Hajj Commission of Nigeria (NAHCON) has issued a call for pilgrims and the general public to submit complaints, comments, or suggestions regarding services provided during the 2025 Hajj and Umrah seasons. This initiative aims to review and improve the quality of services for upcoming pilgrimage activities.
In a statement released by the Commission, it emphasized its statutory mandate “to regulate, supervise, and oversee organizations and agencies involved in organizing and coordinating the movement of pilgrims.” The review process is part of NAHCON’s commitment to ensuring quality, transparency, and accountability.
The Commission encouraged all participants who traveled or intended to travel for the 2025 Hajj and Umrah to voice their concerns or commendations. “Your feedback is vital,” stated NAHCON, “as it will guide our efforts in refining services for 2026, including licensing renewals for service providers like airlines, tour operators, accommodation providers, and others.”
Adding to this, the Chairman/CEO of NAHCON emphasized the importance of stakeholder insights. “We are open to ideas on how to improve the pilgrimage experience.
The statement reads:
“In furtherance of its statutory functions “to regulate, supervise and perform oversight functions over organizations associations or similar bodies engaged in organizing and coordinating the movement of pilgrims to perform Hajj and umrah”, the National Hajj Commission of Nigeria (NAHCON) wishes to inform members of the general public that the Commission has commenced the review of the year 2025 Hajj and Umrah activities.
“The Commission, therefore, requests pilgrims who participated or had intention to participate in 2025 Hajj or Umrah and who have complaint(s) or comment(s) against an individual or institutions that rendered services during the period to forward same to the Commission for appropriate action.
“The complaints(s), comments(s) or suggestion(s) will assist the Commission’s determination to embark on improvement of services for 2026 Hajj and Umrah activities. It will also guide decision-making over renewal or otherwise of the licenses of the relevant Service Providers; Tour Operators, State Muslim Pilgrims’ Welfare Boards/Agencies/Commissions, Airlines, Cargo Companies, Caterers and Accommodation Services Providers, as well as to enhance the Commission’s role in monitoring regulation and supervision, Furthermore, the Commission welcomes suggestions and ideas from stakeholders and members of the public on ways and means to improve Hajj and Umrah activities in Nigeria.
“The complaints(s), comments(s) or suggestion(s) should be written with author’s full address and delivered to:
“The Chairman/CEO
National Hajj Commission of Nigeria (NAHCON)
Plot 991/992 zakariya Maimalari street.
Central business District Abuja
P.M.B. 375,
Abuja.
“Email: nahcon2006info@gmail.com Copy:
Muhammad.ahmad@nahcon.gov.ng
Official WhatsApp Number: +2349071800007
Or be forwarded via e-mail to
info@nigeriahajjcom.gov.ng Or
nahconoperations@gmail.com not later than 31st August, 2025
“For more enquiries or assistance, please contact the Commission’s Operations Department on 08033826429, 08124514662, 08074160299.
Signed
Management
