Flynas, a Saudi-designated Nigerian Hajj air carrier, has trained over 100 Nigerian staff nationwide in preparation for the 2025 Hajj airlift.
The training aimed to refresh staff knowledge and ensure a smooth 2025 Hajj operation, according to the airline.
This is contained in a statement on Wednesday by Flynas Secretary and Information Officer, Umma Salama Tanko.
The National Hajj Commission of Nigeria will begin the inaugural airlift on May 9.
Tanko said participants included station managers, flight dispatchers, duty officers, boarding officers, ticketing officers, ICT, administrative and financial officers.
She said the workshop was held in Kaduna as part of Flynas’ annual refresher programme for its staff.
Alh. Umar Kaila, Managing Director of First Planet Travels and Flynas General Sales Agent in Nigeria, said the training is conducted before every Hajj operation.
Represented by Mr Abubakar Muhammed, the firm’s Administration Manager, Kaila said staff will soon return to their respective stations to begin the Hajj airlift.
“We take staff training seriously. Over 100 employees gathered in Kaduna to prepare for a seamless 2025 Hajj operation, as we’ve done for a decade.
“Flynas treats Nigerian pilgrims as kings, offering world-class service since launching operations in Nigeria in 2014,” Kaila said.
He urged staff to use the training to stay informed and improve their service to Nigerian pilgrims.
“Training and retraining are key to Flynas’ success in Nigeria over the past ten years.
“Do not relent in maintaining our global reputation for excellence, professionalism, and dedication,” he said.
Mr Nuruddeen Abdallah of Bibty and Bibty Media Ltd. addressed participants on effective communication with pilgrims for a successful Hajj.
Abdallah noted that Flynas had flown over 162,024 Nigerian pilgrims to Saudi Arabia over ten years without any issues.
For 2025, the airline will transport 12,506 pilgrims from FCT, Kebbi, Lagos, Ogun, Osun, Sokoto, and Zamfara States. Flynas operates from airports in Abuja, Sokoto, Lagos, and Birnin Kebbi for the Hajj operation.
The airline runs a fleet of 61 aircraft, serving 139 routes across 70 destinations in 30 countries weekly.
The training, themed ‘Enhancing Customer Care and Passenger Handling in Airline Operations,’ was facilitated by Mr Shadrach Kambai of CLIQJETS Consulting. (NAN)
